Claims

Contact us as soon as possible if a shipment hasn’t arrive, merchandise is missing, or the merchandise that you received is damaged. We’ll help you resolve any missing or damaged shipment in a timely manner.

Our insurance company requires evidence of the shipping damage.  If an item is damaged in shipment, please follow these steps:

  1. Photograph the damaged shipment at time of delivery (including packaging and contents).
  2. Copy your order documents and shipping documents.
  3. Contact the shipper who delivered the package. You must initiate a claim with that shipper with their necessary documentation.
  4. Contact us. We’ll ask for documentation of any damage, including photographs and a completed claim form with your signature. We may also request that you return the merchandise to us.
  5. We’ll work out an equitable refund or exchange for you.