Shipping

We ship world-wide. We’ve had a successful shipping history and are prepared to resolve any adverse shipping event, should one occur.

All orders to be shipped require a street address, zip code, and telephone number.

SHIPPING SCHEDULE
All shipments are made within 3 calendar days (usually sooner) after your payment is received.  Delivery is based on your location, the carrier, holidays, and unplanned world events.

SHIPPING & HANDLING CHARGES
All shipments include shipping and handling charges. Shipping and handling charges include packaging, insurance, tracking (if available), and forms administration. The Buyer pays shipping and handling charges for both domestic and international purchases. Shipping and handling charges are non-refundable.

PACKAGING
All merchandise is packed tightly with sufficient packing materials inside sturdy boxes to reduce movement and protect the item during transit.

INSURANCE
All shipments are insured for the value of the contents to guard against loss or damage.

TRACKING
All shipments are tracked to confirm the outgoing shipment and your receipt of the package. All items valued over $100 include a signature required at delivery.

DOMESTIC: SHIPPING WITHIN THE US
All shipments valued over $5 sent to US addresses include insurance.

All shipments sent to US addresses include tracking.

Shipments are made via:
> US Postal Service Priority Flat Rate Mail
> United Parcel Service Ground, 2nd Day Air, or Next Day Air Saver
> Federal Express 2Day, or Standard Overnight
> If you have a shipping preference, please let us know.

INTERNATIONAL: SHIPPING OUTSIDE THE US
All shipments sent to addresses outside the US include insurance.

Tracking is not available for shipments sent to addresses outside the US.

International shipments are made via:

  • US Postal Service International Priority Flat Rate Mail
  • DHL Economy Select
  • If you have a shipping preference, please let us know.

Worldwide shipping does not cover duties, taxes, customs fees or brokerage fees imposed by your local government for imports when you receive your package. The Buyer is responsible for all duties, taxes, customs fees, and brokerage fees.

We comply with all federal, state and local regulations. We will not provide false information on United States Postal Service Customs forms. This includes but is not limited to information regarding contents, claiming items to be gifts or repairs, and claiming a lower-than-actual value.

PROBLEMS?
Contact us as soon as possible if a shipment hasn’t arrive, merchandise is missing, or the merchandise that you received is damaged. We’ll help you resolve any missing or damaged shipment in a timely manner. Please see the Claims section for further details.